At METAGEAR, we aim to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be occasions when you need to return an item. To make this process as smooth as possible, we’ve outlined our Refund & Return Policy below.
Return Window
You have 14 days after receiving your item to request a return. Requests made beyond this 14-day period will not be eligible for a return or refund.
Condition for Return
To be eligible for a return, the item must be in the same condition that you received it. This means it must be unopened, unused, with all its tags intact, and in its original packaging. We require a receipt or proof of purchase to accompany your return.
Non-returnable Items
Please note that you are not eligible for a return if the product was not defective, and you have opened and used it. Our return policy does not apply to items that have been tampered with or used in a way that significantly alters their condition or functionality.
Exceptions / Non-returnable Items
Certain types of items cannot be returned due to their nature. These include:
Custom Products: Custom PCs, special orders, or personalized items are made to your specifications and cannot be returned.
Digital Products: Software, games, and other digital content cannot be returned once purchased and downloaded.
How to Initiate a Return
To initiate a return, please contact us at [contact information/email]. Provide your order number, the name of the item you wish to return, and the reason for the return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping
You will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Inspection and Refund Processing
Upon receipt of the returned item, we will inspect it to confirm that it meets the return conditions mentioned above. If the return is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damaged or Defective Items
If you receive an item that is defective, damaged, or incorrect, please notify us immediately for a prompt resolution. In such cases, METAGEAR will cover any return shipping costs and provide a replacement or refund as per your preference.
Contact Us
If you have any questions or concerns about your specific item or this policy, please don’t hesitate to contact us at [contact information/email].
Thank you for choosing METAGEAR. We value your trust and are here to assist with any concerns you might have.